Customer Services Charter
Services provided by Westmeath County Enterprise Board
Financial Assistance:
- Priming Grants
- Business Expansion Grants
- Feasibility Study / Innovation Grants
- Refundable Aid
- Individual Training Grant
- Exhibition Assistance Grant
- Mentoring Support
- Website Grants
Non- Financial Assistance:
- Business Information Centre:- Library facilities, public access computers
- Business Advisory Service
- Specialist Training Courses
- Exhibition Assistance
- E-Commerce Assistance
Complaints
Where a member of the public or a project promoter is unhappy with any aspect of the service provided by the Executive or a third party on the behalf of the Board, he or she may have the matter investigated and remedied. The Board operates a formal complaints procedure designed to provide prompt resolution to problems arising out of its service.
Appeals
Where a project promoter is unhappy with a decision of the Executive, he or she may have the matter reviewed directly by the Board. Where a project promoter is unhappy with the outcome of a Board decision concerning their application, he or she has the right to appeal such decisions to the Board. Thereafter, Board decisions are final and binding.
Service Guarantee
Confidentiality
Any discussions or correspondence that the Board enters into with a promoter is treated in the strictest confidence at all times. The Board is governed by the Data Protection Act, ensuring that an individual’s intellectual and patent rights are upheld through non-disclosure.
Timeliness
All queries to the Board are responded to in a timely and appropriate manner. Members of the Executive are available to respond to enquiries at all times other than when indisposed through appointments. The Board is governed by the Prompt Payment of Accounts Act 1997.
Responsiveness
The Board is developing and improving its range of services is anxious to elicit the views of individuals and businesses that have participated on programmes. All our services are evaluated internally and externally through participant feedback. The Board surveys the views of its clients annually to identify areas of improvement.
Performance against Customer Service Charter Commitments:
The Board is committed to meeting the Customer Charter commitments as per the Customer Service Charter.
The Boards’ performance in meeting the standards set out in the Charter is assessed as part of the Quality Management System and Continuous Improvement Process for the Quality Mark accreditation process.
The Board retained it’s Quality Mark Standard following an audit in May 2009. In November 2008, Westmeath Enterprise Board won the National Award in the Q-Mark category for Government, Health and Social Services.
The Board continued to meet the standards of the Customer Service Charter, as evidenced from generally very positive feedback received from the end of course evaluations of training and development programmes and mentor assignments.
Formal Complaints Procedure:
Westmeath County Enterprise Board is committed to delivering a quality customer service and should a member of the public or a project promoter be unhappy with any aspect of the service provided by the Executive or a third party on the behalf of the Board, the matter is investigated. The Board operates a formal complaints procedure designed to provide prompt resolution to problems arising out of its service.