How To Get Paid

Programme Aim

This course is the most up to date in its field showing companies how to get paid in full, on time and KEEP their customers buying. This 1 day course has the potential to turn any business around, increase cash flow and increase profits. This fast paced course delivered by Declan Flood from the Institute of Credit Management who is a regular contributor to Sunday Business Post & Sunday Times is one of the leading visionaries in Credit Management Area.

Programme Content

• Dispelling the Myth – Credit is often seen as a negative – it shouldn’t be this way. Learn how to transform your Credit department into a Customer focused, Profit driven function driven by excellence.
• Handling New Accounts – how you handle a customer right from the start will determine the future and profitability of the relationship – Learn the very best way to do this.
• Spotting The Risk – There is always risk associated with giving Credit – learn the signs to look for to manage this risk to your advantage.
• Proper Documentation – Could your Invoices, Credit Notes and Statements be part of your problem? Learn what designs work, what don’t and why.
• Getting It Right First Time – deliver excellence to your customers and eliminate their frustrations by eliminating queries.
• Dealing With Your approach To Collections – determines your success in dealing with your customers. Learn how to interact positively with your customers, what questions to ask, what words never to use, how to deal with excuses and a whole lot more.
• If They Still Won’t Pay??? -  What are the 3rd party and legal options available – how much do they cost? How long will it take?
• Information – What is available? Where can you get it? How much will it cost?
• Reports and Target Setting – How to make it work for you.

This fast paced seminar will show you how to deal with all the above issues and equip you with an array of handouts –

• Draft Credit Application Form – for you to put your logo on and use as your own!
• Credit Procedures Guidelines – adaptable to your own company
• Terms & Conditions – what are they – what should be in them?
• Suggested - Invoice, Credit Note and Statement Forms & Layouts
• Disks - with monthly & weekly report layouts, DSO calculators and target setting models.

YOU should bring your own Invoice & Statement stationary – Debtors Ledger – Debtor Reports – For your own use-Not to be shared – so you can work on meaningful figures throughout the day. It would also be helpful to bring your gross Sales for the last six months and the Debtors balance for the last four.